• These are what we’ve ordered for customers so far:
  • manga
  • art books
  • novels
  • magazines
  • stuffed toys
  • action figures
  • CDs
  • DVDs & Blu-ray
  • collectible cards
  • games
  • calendars
  • organizers
  • costumes
  • other anime & manga merchandise
  • non-anime & non-manga-related items (such as textbooks, shoes, calculators, chess sets, plaques, among countless others)

• We’re not limited to ordering just these items. As long as they’re obtainable and nothing illegal. =D

• Yes, but for in-stock items, we’ll need full payment. If you have pending orders with us, we may or may not ask for down payment depending on the book. We can then ship it out to you together with your orders when they arrive, as long as the arrival dates are not too far apart.

• Please contact us about the item/s you’d like to order. Once we receive your inquiry, please give us 48-72 hours to get back to you with the prices.
• If you’d like to push through with ordering, a 50% deposit is required before your order is confirmed. We will send an acknowledgement receipt to your e-mail.
• Down payments can be made via one of our payment methods. Please contact us once you’ve paid. After we receive the partial payment, we’ll place your order with our suppliers. Orders from the US take the most time to arrive – 2 to 3 months. Or more. (^^;)v
• We’ll update you regarding the status of your order via e-mail. But there are times when we are not able to do it as often. If this happens, please don’t hesitate to remind us to remind you. ^^v
• When your order arrives, we’ll inform you with the breakdown of your remaining balance. Confirmed orders are considered sold, and we’re afraid we can’t cancel them in most cases.

• Please contact us about the item/s you’d like to order. Once we receive your inquiry, please give us 48-72 days to get back to you with the prices.
• If you’d like to push through with ordering, a 50% deposit is required before your order is confirmed if it goes through our forwarders, and 100% of total if we buy it from an online store that ships internationally. We will send the breakdown of the amount to your e-mail.
• If your order will go through our forwarders, we’ll need your balance to be settled before the forwarders deliver your package to your address.
• Payments can be made via one of our payment methods. Please contact us once you’ve paid. After we receive the down payment, we’ll then place your order.
• Transit time differs depending on the shipping method.
• We’ll update you regarding the status of your order via e-mail. Or you can also e-mail us regularly to ask for an update.
• Confirmed orders are considered sold, and we’re afraid we can’t cancel them in most cases.

• If you cancel an order, we will give a refund (minus charges like bank transfer fees, etc) only if we still haven’t placed your order to our suppliers.
• If you cancel your order after we’ve already ordered your item/s from the suppliers, then your down payment will be non-refundable.
• If the item you ordered suddenly becomes unavailable, or if there are circumstances that lead to us not being able to supply you with your desired item, then we’ll give you a full refund and shoulder whatever charges that will be incurred.

• Sadly, due to the current pandemic, we had to suspend doing meetups.
• Pick-ups can instead be done at our place. Feel free to message us privately for more details. (^_^)

• We charge between P170 to P370 depending on the destination, courier, and quantity.
• There are some cases, though, that shipping cost will be higher due to size, or your address being non-serviceable, etc. We’ll inform you if this happens.
• We use various couriers to send items. However, the courier used will be in our discretion, because some areas have more expensive rates with one courier or the other.

• We do ship outside the Philippines via registered mail. Please contact us for the rates, and please provide the following information:
  • Your address (don’t forget to include your country and zip code!)
  • The items you wish to order.

• We accept the following:
  • BPI
  • Chinabank
  • BDO
  • Metrobank
  • Gcash
  • Paypal
• For customers in Metro Manila, we strongly urge you to make payments through bank deposit to avoid incurring any charges.
• For customers outside Metro Manila, please note that bank deposits through some banks may incur charges.
• Unfortunately, the rest of the payment methods have charges. =(

• ‘Special Order’ is for products that we currently don’t have in-stock. They may be items we have sold in the past, are selling currently, or have plans to sell in the future. You can contact us so we can check the arrival dates, or if we could still acquire them for you.

• Absolutely! Most of our products are at least P20 to P90 off each.
• For bulk orders of regular-priced items, we give discounts. Feel free to get in touch with us for details. ^^

• No worries! If we don’t have the manga you want in-stock, we could order them for you! But please be warned: orders take a long time to arrive. It usually takes 3-4 months, so if you think the arrival of the books is too long for you, better think twice before ordering! =p

• Most of them are. As we cater to an international market, we have included labels like, “Japanese, Korean, Chinese, Dutch, German, Italian, French”, among others, at the end of the title of a non-English selection.

• Books with adult, mature, R-18, or sexual content are shrink-wrapped. The rest may or not be sealed. You may request for your order to be sealed, for a small fee. Better yet, let’s be kinder to the environment and do away with the extra plastic!

• Always. As a pioneer of the online manga industry, Eiwa Manga Store was established at a time when there’s no existence of anything unofficial or bootlegged. Everything you will find here is licensed, official, and legal. Likewise, we urge everyone to report to the legal authorities, any and all those involved in the distribution, printing, promotion, and sales of pirated and unlicensed materials.

Sadly, we had to suspend using Shopee Checkout for non-Shopee orders after receiving a memorandum of warnings and penalties for doing this sort of transaction.

Certainly. We regularly do gift-wrapping, shrink-wrapping, and extra padding with boxes and/or bubble wrap. Each delivery, though, always comes with comfortable padding to keep the contents 100% safe.

Chopstix is Eiwa Manga Store’s avenue for Asian merchandise and collectibles! You may contact us through e-mail anytime to inquire about these. ^.^